Refund & Cancellation Policy

Last updated: 1 March 2026

Scope

This policy applies to paid consultation sessions booked with Cloud RouteBase Co., Ltd., including distribution reviews, glossary workshops, launch timeline audits, and community allocation reviews. Free library content is not subject to refunds.

Booking and deposits

Some extended sessions require a 50% deposit to confirm the calendar slot. Deposits are applied to the final invoice. Deposit requirements are stated in your booking confirmation email.

Cancellation by client

• More than 48 hours before session: Full refund of any prepaid fee, or free rescheduling to a new date within 90 days.
• 24–48 hours before session: 50% refund or one free reschedule. Remaining balance may be credited toward a future session.
• Less than 24 hours before session: No refund unless we can fill the slot with another client. Rescheduling subject to a ₩100,000 / $75 administrative fee.
• No-show: Full session fee is forfeited. Written summary is not produced for no-show sessions.

Cancellation by Cloud RouteBase

If we cancel due to staff illness or unforeseen office closure, you receive a full refund or priority rescheduling at no charge. We will notify you as early as possible by email.

Refund after session delivery

Consultation fees are generally non-refundable once the session has occurred and written summary materials have been delivered. If you believe the session did not cover the agreed scope, contact us within 7 days with specific concerns. We may offer a partial credit toward a follow-up session at our discretion.

Non-refundable items

• Pre-session document review time after materials have been analyzed (typically 24 hours before the call).
• Custom glossary PDFs or summary documents already sent.
• Administrative fees for late rescheduling.

Refund process

Approved refunds are processed within 10 business days to the original payment method (bank transfer). International transfers may take additional banking days. You will receive email confirmation when the refund is initiated.

Rescheduling

One free reschedule is included when you provide 48+ hours notice. Additional reschedules may incur a ₩50,000 / $40 fee if requested more than twice for the same booking.

Work already started

For extended reviews spanning multiple days, if you cancel after the first day is complete, fees for completed days are non-refundable. Remaining scheduled days may be refunded or rescheduled proportionally.

Contact for refund requests

Email hello@cloud-routebase.click with your booking reference, session date, and reason for the request. Phone: +82-4-258-7136. Office: 58-7,Jeongnim-dong,Seo-gu,Daejeon.